University of Westminster

Integrated Enterprise Content Management System Improves Collaboration Between Academics and Staff at University of Westminster

The Issue

Zaizi are worldwide leading providers of open source software solutions that meet bespoke needs of either public or private organisations to deliver tailored systems that help clients become more efficient and productive. Zaizi specialise in Enterprise Content Management (ECM) and document capture solutions to design, build and support innovative, assembled software to deliver fast-to-market content management solutions.

A leading international education institution, the University of Westminster needed an integrated enterprise content management solution to enable effective and efficient collaboration between academics and staff both internal and external to the organisation. After searching the Government's G-Cloud framework, CloudStore, they selected Zaizi to take on this project.

Zaizi was employed to replace the first generation intranet platform with an integrated enterprise content management (ECM) system that would enable the more effective and efficient management of complex information.

The Solution

Zaizi approached Memset to provide the hosting platform for the University of Westminster proposal they were working on at that time.Aingaran Pillai, CEO and found of Zaizi advisedthat the customer had indicated they wanted to go with a G-Cloud provider and Zaizi recognised the benefits of having the virtualised hosting on an open standard and open source virtualisation platform like Xen that Memset provides, instead of a commercial software solution that could lock them into ongoing maintenance costs and potential interoperability issues.

A hybrid mix of virtual servers, dedicated servers and cloud storage provided different environments for Zaizi to install and manage their Alfresco software for the Content Management System. Clustering the back end servers has given the solution additional resilience and redundancy required for the high usage of the system which is accessed by 2,500 users.

The university now delivers vibrant new web-based services to its undergraduate and postgraduate students. As a public research university, the University of Westminster is committed to delivering world-class facilities that enable both professional and personal development of a wide community of users. The new ECM system plays a central role in streamlining enterprise-wide information management and access and supporting online collaborative project spaces.

The Benefits

Outsourcing the University's Content Management System IT structure has reduced the costs of maintaining and managing in house servers, as this is now the responsibility of Memset and Zaizi, which is in line with the focus on cost savings for government IT. Reliability of the system has been increased so access from all over the world is available 24/7 which is really beneficial to knowledge workers based outside the UK.

The University of Westminster has worked in line with its green strategy implementing the use of IT for document management and Memset adds to this with their emphasis on green IT, proved by being the UK's first Carbon Neutral web host and being compliant with ISO14001.

Memset's hosting environment provides reassurance for security levels as the services are all pan-government IL2 accredited by CESG. The requirement to procure through the Government's G-Cloud framework has been extended through the suppliers to Memset as we have been listed on the CloudStore since it started.

The Client Says

Nathan Johnston, Sales Manager of Memset, said "..it was great working with Zaizi on this successful project as they understand the true value of open standards. With the customer having already opted for Alfresco for the CMS solution, which is open source, it made sense to have the virtualisation platform the same. This is all about trying to emulate Francis Maude's mandate of opting, where appropriate, for open standards in public sector IT to avoid vendor lock in, license costs and ongoing support and maintenance costs as an added bonus. Memset has been providing virtual servers for over 11 years and Xen based virtual servers for 9 so it is pretty safe to say that it is a stable and proven platform in that regard."

Last updated 21 April 2016, 08:02 GMT