Payments Info

Adding a payment method

To add a new payment method follow these steps:

  • Log in
  • Go to the "Payments manager" section.
  • Click on "Add new payment method".
  • Enter the new card details.

To make use of the new payment method simply select it when making a purchase.

How do I change my payment method?

To change a payment method for one of your services, simply log in, click on "Manage/Upgrade", and then select the new payment method.

Before selecting a new method you must have added the new payment method in the "Payments manager" section. See "Adding a payment" below.

How do renewals work?

By default we automatically bill you in advance at the beginning of each billing period (1,3,6 or 12 months). Before we bill you we will send you an invoice and notification via email.

If there is a delay, for example if you are paying by cheque or your card has expired, then we give you a 14 day grace period before we disable any services.

What forms of payment do you accept?

We can bill you via a credit/debit card, bank transfer. Please note, however, that we can only do monthly billing with a credit or debit card.

For bank transfers, please see your invoice for account details or contact sales.

Bank address:
Barclays Bank PLC
Docklands Branch
1 Churchill Place
E14 5HP

What if I want to cancel my services?

To cancel a service, simply log into your account and use the account manager tools to turn off auto-renewals and also click the cancel button.

If you have less than 30 days remaining, we will issue a final invoice for the extra days falling past the expiry date as per our terms and conditions. If you do not pay it the service(s) will be deleted.