From the minute you begin hosting with Memset you have a UK based technical team supporting you 24/7.
As part of our Service Level Agreement, we guarantee to respond to all tickets raised during working hours within 2 hours. For queries raised through the emergency contact facility, we guarantee a response within 30 minutes whether during working hours or not.
Your ticket will always be responded to by a highly skilled technical engineer, rather than being placed in a triage queue. So you can rest assured that any issues will be resolved promptly.
We understand that not all of our customers have the same support requirement which is why we offer two support packages across our Cloud VPS and Dedicated Server. The two packages offer various levels of technical support and security solutions (with upgrades available) dependent on your needs.
We also offer a Standard Cloud VPS with no support, for those who wish to manage their own infrastructure.
Our customers are why we do what we do. So we realise that it’s important to understand what our customers think of us. That’s why we regularly survey our customers to find out where we’re getting it right and more importantly where we might not be.
We carefully review all of our feedback, to understand how we can improve our services and customer support.