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Memset, an award-winning cloud provider delivering secure, reliable and cost-effective solutions, last week picked up the award for Best Customer Service at the ISPA awards 2018.

The awards recognise excellence within the ISP industry and celebrate the quality and innovation across the industry, this year was their prestigious 20th anniversary.

The judge’s announced Memset as winners of the Best Customer Service award after acknowledging that their “customer service culture of multi-channel feedback, transparency and processes across all aspects of the business, allied with impressive feedback scores, made them deserved winner.” 

Annalisa O’Rourke, Chief Operating Officer said “We are thrilled to win the award for Best Customer Service. We pride ourselves on putting customers first, from providing clear transparent pricing through to a personal Account Manager at the end of a phone. Our customer service is led by our Account Management and First Line Support Teams, but everyone in the company is involved with ensuring we deliver an excellent customer service and experience. Winning this award is a welcome and independent recognition of our customer service, and I would like to thank everyone at Memset for all of their hard work in continuing to deliver this. 

ISPA Awards Chair of Judges Andrew Ferguson commented: “I would like to congratulate all the winners at this special 20th ISPA Awards ceremony. This year saw a strong and dynamic set of entries in both new and returning categories. I am pleased to see that in an ever-changing industry, ISPA and the awards are still going strong after all this time. I remember the days when there were dial-up providers entering the various categories and people were getting excited of broadband speeds around 1Mbps. Today there are a number of entrants selling super fast all the way to Gigabit based services that cost a lot less than a latte a day.”

Memset is a trusted award-winning cloud provider delivering, reliable and cost-effective solutions. Since conception in 2002, they have focused on security and compliance to help businesses to secure their online world. Their mission is to work alongside customers to deliver exceptional service, robust security and leading-edge technology.


Nicolle Kane, Marketing Manager 
Tel: +44 (0)1483 608010