We offer levels of technical support. These relate to the level of technical assistance we can provide with the day-to-day administration of your server.
Support - Experts on hand
Want unlimited support & greater security? Try our Managed Platform package. Our engineers are based in the UK and committed to helping you get the most from your cloud infrastructure.
|Managed Infrastructure||Managed Platform|
|Included with||Virtual Servers & Dedicated Servers||-|
|Can raise a support ticket|
|Can raise out of hours emergency ticket|
|Basic 24/7 monitoring|
|Advanced 24/7 monitoring||Self-monitored||Memset-monitored|
|- Memset responds to||None (self-monitored)||Critical alerts|
|Host-based intrusion detection|
|- Memset responds to||-||Level 11 alerts & above|
|Managed backups |
|Customer server security patching|
|Included support time||30 minutes||Unlimited|
 Storage used charged at $0.13/GB in arrears.
 Chargeable time will be rounded up to the nearest 1/2 hour.
 The minimum charge for out-of-hours emergency support will be 1 hour.
Managed Infrastructure support only covers basic operating system advice relating to your Memset server(s).
Managed Platform support covers everything up to but excluding the application layer on your Memset server(s).