We offer levels of technical support. These relate to the level of technical assistance we can provide with the day-to-day administration of your server.
Support - Experts on hand
Want unlimited support & greater security? Try our Managed Platform package. Our engineers are based in the UK and committed to helping you get the most from your cloud infrastructure.
|Managed Infrastructure||Managed Platform|
|Included with||Virtual Servers & Dedicated Servers||-|
|Can raise a support ticket|
|Can raise out of hours emergency ticket|
|Basic 24/7 monitoring|
|Advanced 24/7 monitoring||Self-monitored||Memset-monitored|
|- Memset responds to||None (self-monitored)||Critical alerts|
|Host-based intrusion detection|
|- Memset responds to||-||Level 11 alerts & above|
|Managed backups |
|- $6.50/mo Service charge included|
|Customer server security patching |
|Included support time||30 minutes||Unlimited|
 Storage used charged at $0.13/GB in arrears.
 Security patching will be carried out as requested by the customer. Memset will not proactively apply security patches without prior notification or customer specific request.
 Chargeable time will be rounded up to the nearest 1/2 hour.
 The minimum charge for out-of-hours emergency support will be 1 hour.
Managed Infrastructure support only covers basic operating system advice relating to your Memset server(s).
Managed Platform support covers everything up to but excluding the application layer on your Memset server(s).