Dedicated server & dedicated hosting

Dedicated server & dedicated hosting

Memset have proved to be reliable and professional, with exceptional quality and speed of service and support.
Geoff Elwell, Private Eye

 

Our Services

|Port Patrol™ monitoring|

About Port Patrol™

Port Patrol™ is our in-house, proactive monitoring solution. We currently offer two levels of proactive server monitoring; Basic which is included free of charge on all servers and Advanced which is a cost option.

The monitoring is "proactive" since we do not simple send you an email when something fails - we are paged directly and actively investigate & resolve the issue. We pride ourselves on often detecting and fixing a problem before our client or their users ever notice there was one in the first place.

Basic Port Patrol™ monitoring

We will check that your server is accessible from outside the datacentre by pinging it. If the server becomes unavailable for more than 10 minutes we will attempt to reboot the server. Beyond that any assistance we render will be determined by your support level. Basic monitoring is included with all servers and Miniservers.

Advanced Port Patrol™ monitoring

This includes basic ping monitoring, but in addition we will monitor the following:

The service monitoring is 24/7, and our on call systems administrator(s) will be notified in the event of a failure and will take appropriate action such as restarting the service. Beyond that any assistance would be as per your support level for the server.

Disk space and intrusion detection alerts are handled on a working-hours basis and you (the customer) would be notified as well. Please note that the intrusion detection is not fool-proof and we would always recommend prevention in the form of security patching (covered by our fully managed support level), and a firewall, which we can also provide.

Notes for self-managed firewall users

In order for monitoring services to function it is important that you allow UDP and TCP traffic from our monitoring server IPs: