About Port Patrol™
Port Patrol™ is our in-house, proactive monitoring solution. We currently offer two levels of server monitoring; Basic which is included free of charge on all servers and Advanced which is a cost option.
The Basic Port Patrol™ monitoring is "proactive" since we do not simply send you an email when something fails - we are paged directly and actively investigate & resolve the issue. We pride ourselves on often detecting and fixing a problem before our client or their users ever notice there was one in the first place.
Basic Port Patrol™ monitoring
We will check that your server is accessible from outside the datacentre by pinging it. If the server becomes unavailable for more than 10 minutes we will attempt to reboot the server. Beyond that any assistance we render will be determined by your support level. Basic monitoring is included with all servers and Miniservers.
Advanced Port Patrol™ monitoring
This includes basic ping monitoring, but in addition we will monitor the following:
- Up to 5 services/ports (eg SSH, HTTP, POP3, SMTP, MySQL) on the server.
- Load monitoring.
- Disk space usage.
The Advanced Port Patrol™ monitoring is 24/7, and you will be able to configure email and SMS alerts to notify you of any problems. If you have our Memset®-managed SLA you can configure alerts to go directly to a Memset® on call systems administrator.
Notes for self-managed firewall users
In order for monitoring services to function it is important that you allow UDP and TCP traffic from our monitoring server IPs: