Managed Hosting

Definitions of “Managed Hosting” vary from people to people and company to company however one common theme seems to run throughout and that is that the customer does not want to look after the daily tasks of “housekeeping” that running a Dedicated Server efficiently seems to bring.

 
Chassis (Dell PowerEdge)
CPU cores
Processor(s)
Clock speed
Equiv. Miniserver V. Cores
RAM (minimum)
RAM (maximum)
Disks (default)
Disk transactions/sec
Usable disk space ***
Resilience: RAID & hot spares
Power supply units (PSUs)
Opt. 1: Unmetered connection
Opt. 2: Monthly inclusive transfer
IP addresses *
Uptime guarantee
Fully Managed SLA
Backups
Advanced monitoring
Managed firewall
Approx. lead time from payment
Minimum term
Cancellation notice period
Setup charge
Rental for minimum term
VM4000
Two
2x Virtual Xeon
0.40 GHz
NA
2 GB
2 GB
90 GB
40
90 GB
RAID(1), 0 h/s
1
10Mbps 7:1
150GB (20Mbps)
1
99.95%
Included
Included
Included
Included
20 mins
3 months
7 days
$0.00
$539.52
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VM16000
Four
4x Virtual Xeon
0.80 GHz
NA
8 GB
8 GB
200 GB
160
200 GB
RAID(1), 0 h/s
1
20Mbps 4:1
500GB (20Mbps)
1
99.95%
Included
Included
Included
Included
20 mins
3 months
7 days
$0.00
$736.17
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1U 1xQuad-Core
R320
Four
1x Quad Xeon
1.8 GHz
32
16 GB
48 GB
2x500 GB SATA
300
250 - 2,000 GB
RAID(1), 0 h/s
1
20Mbps 4:1
500GB (50Mbps)
1
99.95%
Included
Included
Included
Included
2 days
3 months
1 month
$0.00
$1305.36
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2U 2xHex-Core
R720
Twelve
2x Hex Xeon
2.0 GHz
96
64 GB
192 GB
8x1,000 GB
300
6,000 - 24,000 GB
RAID(6), 0 h/s
2 (hot swappable)
80Mbps 4:1
2000GB (50Mbps)
1
99.95%
Included
Included
Included
Included
3 days
3 months
1 month
$0.00
$2922.36
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2U 2xOct-Core
R720
Sixteen
2x Oct Xeon
2.0 GHz
128
96 GB
192 GB
8x240 GB SSD
800
18,000 GB - 24,000
RAID(6), 0 h/s
2 (hot swappable)
80Mbps 2:1
4000GB (50Mbps)
1
99.95%
Included
Included
Included
Included
3 days
3 months
1 month
$0.00
$3745.56
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Why Managed Hosting?

Nowadays with the increasing requirements for outsourcing and IT systems becoming more distributed and fragmented, the Internet and Hosting has become the only way (at least cost wise) of bringing all these pieces of the Jigsaw puzzle together. Traditionally Systems Integrators have been the drivers for these requirements however in the last 5 years Virtualisation and more recently Cloud Hosting has meant a greater understanding of the flexibility available and also many hosting companies have to a certain degree taken over the role of Systems Integrators in deploying, managing and configuring these platforms for customers to use for an endless solution to business problems or business promotion.

As a result of this the lines sometimes blur in terms of what an IT Department or a Systems Integrator is responsible for and what a Hosting company is responsible for and we therefore want to define at a granular level what Memset® include in our Managed Hosting offerings so that customers are clear what both they and we are responsible for in the equation.


Monitoring

Advanced Port Patrol would make sure that the server was monitored for ping, load, disk space, RAID and specific port monitoring to listen and see that services such as MySQL, SQL Server, PHP and Apache etc were still running as they should be. If you select Advanced Port Patrol™ Memset®-monitored, you can configure alerts to go directly to a Memset® on call systems administrator 24/7.


Firewalling

All of your server traffic would be routed through our Gigabit Linux Hardware Firewalls which are failed over. You could just then instruct our technical support team as to what rules you wanted in place and whether you wanted any of these rules to be changed on an ongoing basis.

SPAM and Virus Protection

Depending on the operating system you have with us, it would be our responsibility to install, configure and update any SPAM and Anti-Virus software on the server. For Windows this would include a fully Licensed copy of Sophos Server Anti-Virus.


Backups and Disaster Recovery

Provided is a full backup, restore and disaster recovery service. For Windows based servers this is done with R1Soft which is a commercial piece of software that enables you to take a full system backup and if needed a “bare metal” restore. In terms of Linux based servers we can either take a copy of anything the customer put into a /backup folder or in the case of a Virtual machine take a backup of the whole server image or for a dedicated Linux server common files or directories. In the case of data loss or complete server failure then we would make sure that all relevant files and folders etc were restored.


DNS and Mail Settings

We would manage the setting up and troubleshooting of any DNS or MX records for you. In terms of Mail Servers for Windows we could provide and install HMailServer which is a comprehensive gui based Mail Server and this is open source and free. In terms of Linux there are a variety of different Mail servers that we can install, support and configure for you included within these would be Postfix or for cPanel based servers Exim.


Note: Prices exclude VAT.

Windows Software Support

Install Configure Troubleshoot
OS Yes Yes Yes
SQL Server** Yes Yes Yes
IIS Yes Yes Yes
SMTP Yes Yes Yes
.NET Yes Yes Yes
ASP Yes Yes Yes
HMailServer Yes Yes Yes
FTP Yes Yes Yes
PHP Yes Yes Yes
MySQL Yes Yes Yes
Sophos Yes Yes Yes
Sharepoint Yes No No
Windows VPN Yes Yes Yes
Windows Firewall Yes Yes Yes

Linux Software Support

Install Configure Troubleshoot
OS Yes Yes Yes
cPanel** Yes Yes Yes
MySQL Yes Yes Yes
Apache Yes Yes Yes
PHP Yes Yes Yes
Ruby on Rails Yes Yes Yes
Nginx Yes Yes Yes
Magento Yes Basic Yes
FTP Yes Yes Yes
SPAM ASSASSIN Yes Yes Yes
EXIM + Postfix Yes Yes Yes
Open VPN Yes Yes Yes
IP Tables Yes Yes Yes


* In order to comply with the RIPE guidelines on IP address allocation we only give each server one address initially. Additional IP addresses are chargeable.

** Chargeable extra

*** Usable disk space when you select HDD. If you select SSD, the usable disk space will be less.