Careers at Memset

If you're looking for a challenging career, working at the cutting edge of technology, then we want to hear from you. Memset can offer you a friendly atmosphere and the chance to make a big difference in a small company. We recognise that our staff are the bedrock of our success so we reward them with a generous benefits package and a discretionary bonus scheme. Memset is fast growing and profitable, with ambitious plans, so we're looking for people who can develop with us. Training is ongoing, incorporating both formal qualifications and informal in-house learning, depending on your needs.

Memset is currently hiring for the following positions (permanent and full time unless otherwise specified):

Account Manager

First Line Support Engineer

If you would like to apply please send your CV and covering letter to jobs@memset.com along with 3 reasons why you would be perfect for the position.

Please note: Memset does not accept speculative CVs from recruitment agencies.

Equal Opportunities

Memset is an equal opportunities employer and entry into, and progression within, the company is solely determined by the application of job criteria, personal attitude and competence.

Data Protection

Memset takes the security of personal data very seriously. All personal information supplied by you is held securely by Memset and in accordance with the Data Protection Act 1998.


Company Overview

Memset is a small, friendly, fast-growing, multi-award-winning company providing managed hosting and cloud services to businesses and government. We have a comprehensive suite of in-house developed systems, mostly Linux-based using Python, Django and MySQL, which automate many of our business processes. We can offer a dynamic environment in which to progress your career and practise agile development with continuous integration.

We're a naturally open-source leaning company, primarily very technical hence demanding of our technology. Our approach is one of smart people and automated systems. Our internal systems are often a proving ground for cutting-edge new approaches which will ultimately become the products of the future.

This is an extremely friendly environment. You will be technically and professionally challenged but our family will be here to support you. We look after our own, not just with a solid benefits package, but with the culture around us as well. We offer a relaxed atmosphere with a casual dress code, ping-pong table and many other great perks.

Location

Dunsfold Park, Cranleigh, Surrey (GU6 8TB) - map

Dunsfold Park is home to the famous Top Gear track and production studio, as well as Wings and Wheels and many other exciting events.

Due to our rural location, you must be able to drive. Alternatively, we offer a shuttle bus service from Guildford train station to Dunsfold via Godalming, which runs twice in the morning and twice in the afternoon. Each journey takes 20-30 minutes.

All roles are currently based at our head office but there may be a future requirement to travel to other Memset offices as the business expands.

Benefits

  • Annual salary review
  • Discretionary bonus twice a year
  • Private healthcare (including dental)
  • Life insurance
  • Critical illness insurance
  • 25 days holiday plus bank holidays
  • Flexitime
  • Cycle scheme
  • Childcare vouchers
  • Tech Fund to help you develop your IT skills and acumen
  • Extensive internal and external training
  • BBQ and benches outside - whenever the weather permits bring your own meat in and enjoy a burger al fresco while watching the Stig driving around the track
  • Fun Budget - various team building events throughout the year e.g. Pub Quiz, Christmas party, BBQ at the owner's house - lots of fun guaranteed every time!
  • Length of service awards
  • Employee of the Month competition with very attractive prizes
  • Pension Scheme

Checks

As part of the recruitment process you will be required to complete personality profiling, aptitude tests as well as a basic DBS check (formerly CRB check) and Security Clearance (SC).


First Line Support Engineer

We are now looking for a junior systems administrator to provide frontline customer support with the potential for a career progression. We offer extensive in-house training, as well as assistance with exams/qualifications, purchase of relevant literature and a bonus for each qualification obtained.

Your responsibilities will include:

  • Providing top quality ticket and phone based technical support to direct customers
  • Provisioning servers for customers and assisting with customer backups
  • 24/7 on call, on a rota basis (with compensation)
  • Troubleshooting hardware/network/software problems

Requirements:

  • We're looking for a bright and ambitious individual with good knowledge of TCP/IP networking and internet protocols as well as basic systems administration skills - Windows/Linux or both (server setup and configuration).
  • A good degree in science, maths, engineering or technology, or ability to demonstrate relevant IT experience is also required.
  • Demonstrable excellent customer service skills as well as good problem solving abilities.
  • Familiarity with some webhosting software would be beneficial but not essential - Apache, cPanel, IIS
  • Ideally you will have full UK driving license and relevant qualifications e.g. MCSE/LPI/RHCT/RHCE

Account Manager

An opportunity has arisen for an Account Manager to join the team. Responsibilities will include:

  • Managing a portfolio of accounts and being the face of the company to clients
  • Managing client relationships and providing clients with excellent service and support, in order to maximise customer retention and facilitate an increase in customer spend
  • Working with the other members of the Account Management team to ensure that all account queries are dealt with promptly and effectively
  • Liaising with the Operations team to enable the provision of services in line with customer requirements
  • Liaising with the Finance team to resolve billing and outstanding payment issues
  • General administrative tasks, such as preparing quotations and reports
  • CRM tool maintenance
  • Adhering to compliance and audit requirements
  • Gathering, recording and reporting on customer feedback

Essential attributes:

  • Experience in a customer service or account management role
  • Strong organisational and time management skills, and the ability to prioritise effectively
  • Proficient in the use of MS Office, in particular Excel
  • Proactive and with a positive “can do” attitude
  • Ability to work independently/with minimal supervision
  • Good attention to detail
  • Excellent communication skills
  • The ability to build strong and lasting relationships with clients
  • A-levels or equivalent qualifications

The following will be beneficial to your application:

  • Knowledge of cloud computing
  • Confidence and influencing skills
  • Sound decision-making abilities

Last updated 13 September 2017, 09:03 GMT