About Memset

Secure Cloud Hosting Experts For Business

We’re a leading UK Cloud Hosting provider. Our passion is providing high-security cloud hosting with the very best technical support to business.

We combine the latest Dell hardware with open source technology in order to bring reliable, secure solutions to customers at affordable prices.

Family Founded and Run

Memset was founded in August 2002 by sister and brother, Kate and Nick Craig-Wood. We have grown profitably since inception, have sold no equity, and have retained that all-important family-business mentality.

These days Kate focuses on business strategy and maintaining a great customer experience. Nick takes charge of the technical strategy and driving our continuous cycle of service improvement and innovation.

Customer Support

We put our customers first and strive to deliver not only a reliable cloud service but also trusted technical customer support. Whether you have our smallest Cloud VPS, a Dedicated Server or Cloud IaaS you’ll have a technical Account Manager on hand to help.

Our technical support team is based in the UK and available 24/7, 365 days of the year. We help you choose the support package suitable for you, because we know different teams have differing knowledge and people hours.

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Security

Security is a core element of maintaining a viable business in the Internet age and a real differentiator in your services. We consider security a vital piece of any decision we make and have created Cloud infrastructure and business processes to match.

It's not just our data centres that are high security, all of our staff are BPSS or SC vetted. We are independently audited for governance and compliance standards such as ISO 27001, so you can rest assured that you are hosting with a trusted provider. In addition to this, we supply all of our customers with free firewalling and vulnerability management as well as security monitoring services to protect your Memset infrastructure.

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Our Data Centres

Memset operate two data centres both situated in the UK. Both are fitted with cutting edge environmental, operational and security controls to deliver the best possible price, performance and peace of mind to our customers.

We have a dedicated team managing our data centres, ensuring they are ISO27001 (Information Security Management) compliant. To ensure resilience and high availability we use a dedicated, geographically divergent, low-latency optical WAN. Power availability is ensured via UPSs and generators with ample redundancy built into the system. All systems are regularly tested.

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Environmental Sustainability

We’re environmentally conscious and are aware that running a data centre uses a lot of electricity, and the manufacturing of our hardware has a significant environmental impact. We try to be as hardware- and energy-efficient as possible and are compliant with ISO14001. Our Dunsfold data centre uses state-of-the-art adiabatic free cooling and is part solar powered.

We’re proud of the fact that in August 2006 we became the UK’s first Carbon Neutral web host. And it’s not just our data centres that we focus on, we’re a paperless office (as much as we can be) and all of our outdated hardware is recycled through Tech Cycle.

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