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Domain Validation

Beginning in January 2014 ICANN, the governing body for domain names, has implemented a new security procedure regarding some domain names. These new security policies make stealing or modifying domains without the owners permission much harder. ICANN has introduced some new processes that domain owners may have to complete during normal domain management.

Affected Domains

These changes affect all gTLD or generic Top Level Domains. The domains offered by Memset that will use the new procedure are as follows:

  • .com
  • .net
  • .org
  • .biz
  • .info

The New Procedure

An email will be sent out to the registrant (another name for the listed owner) any time that the following occurs:

  • A new domain is purchased
  • A domain is transferred to a new owner or to a new registrar
  • The registrant's first name, surname or email address is modified

When any of these events occur a validation email is sent to the old, i.e. before the changes, email address of the registrant. This email seeks confirmation that the the changes are legitimate and authorised by the owner. The email contains a link to a page where a button must be clicked authorising the changes.

This is an example of a validation email:

Domain Validation Email Domain Validation Email

The link in the email MUST be followed and the changes either validated or denied.

Should this not happen within 15 days the domain will be placed on clienthold which means that it will be taken offline and any further changes will not be possible. This is done to prevent the domain being modified without the owners consent when, for example, they are on holiday. If this happens please contact Memset support to resolve the situation.

Memset is not a domain registrar so the company that we use to register domains is OpenSRS. This means that the email will come from Support@Memset.com but the linked to validation page will be branded as OpenSRS.

The OpenSRS validation page looks like this:

Domain Validation Page Domain Validation Page

How To Change Your Domain Ownership Information

Crucial to these new security procedures is that the the ownership information for your domain is accurate and up to date.

You can review the current ownership details for your domain and make any changes via the domain control panel provided by OpenSRS.

You can get to this with the following steps:

  1. Log into your Memset account here: https://www.memset.com/control/login/
  2. Selecting the Domain link in the Your Services section of the Your Account page
  3. Click on the Manage link to the right of your domain in the Tools column
  4. Click on the link marked OpenSRS domain management interface which will log you into the OpenSRS domain management interface.

The ownership or registrant details can be found and modified under the section labelled Organisation

If you modify either the First Name, Last Name or Email fields then you will be sent a confirmation email before the changes will take effect.

Once you have modified the ownership information on a domain please open a ticket with the Memset support team to get the domain moved into a new Memset account so that the new owner will be billed for renewals.

Last updated 11 June 2015, 10:16 GMT