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Managing Memset Registered Domain Names

Managing Your Domain – Contacts, Ownership and Transfers

This documentation describes how to manage domains that were registered through Memset. Domains that were not registered through Memset can be managed through the company that was used to register them.

Memset registered domains are all managed via the OpenSRS Management Interface. OpenSRS is the company that Memset uses to register domain names as Memset is not able to directly register domains. OpenSRS are an industry leading bulk domain registrar. They provide an interface to modify and update all domains registered through them.

A link to the OpenSRS management interface for each domain is provided in the Memset control panel. It can be found via the Manage page for each domain. In order to get to the Manage page please navigate as follows:

Account Summary → Your Services → Domains → Manage → OpenSRS Management Interface

The link to the OpenSRS manage interface is linked to next to the URL line from the OpenSRS Management Interface section of the Manage page. This link will open the login screen with the following fields:

OpenSRS Login Page OpenSRS Login Page
  • Domain Name – Your domain name without the www's
  • User Name – Your Memset username without the final number e.g. examplaa
  • Password - See below

The needed password is obtained from Manage page for the domain. Clicking the Send Link button will email a link to your Memset account's primary email address. Clicking on this link will take you to a secure page within the Memset site that provides the password.

Each type of domain e.g. .com .info, has it's own authority responsible for maintaining the database of registered domains, the whois database and all the rules and procedures pertaining to that domain. Unfortunately, this means that there are almost no standard procedures or properties for all domains and therefore there are exceptions to the following information for any particular domain.

Managing Contacts

All domains have a person or organisation listed as the owner (or registrant). However, many domains, in addition to the owner have several contacts associated with the domain. The purpose of these contacts is to divide the responsibilities of managing domains between people or company departments or different organisation. It is also entirely possible that all the contacts are exactly the same person.

The contacts, in addition to the owner (or registrant) are as follows:

  • Technical Contact
  • Billing Contact
  • Administrative Contact
  • Organisation Contact

These contacts of a domain typically have the following roles:

Organization Contact This is information about the company or person which owns the domain name you are managing.

Admin Contact This is the person or entity who is named as "authoritative" as related to decisions made for significant changes to your records.

Billing Contact This is the contact responsible for billing issues with regard to this domain's registration. This is usually set to Memset as they are responsible for maintaining the domain's registration with the registry.

Technical Contact This is the contact who is considered authoritative for this domain name as related to Web hosting, mail, and other DNS records. This is typically set to Memset.

The following table shows which domains available for registration via Memset have which contacts:

Domain Type Registrant Admin Contact Tech Contact Billing Contact
.com X X X
.net X X X
.org X X X X X
.biz X X X X
.info X X X X

Modifying Contacts

Changing a contact is simply a matter of clicking in the appropriate link in the navigation panel of the OpenSRS interface. The navigation panel looks like:

OpenSRS Navigation Panel OpenSRS Navigation Panel

The links labelled Admin, Billing and Technical will allow those respective contacts to be edited. The link labelled Organisation will modify the owner details of the domain.

Each page contains a form with the current details. They simply need editing and then saving with the “Save Configuration” button at the bottom of the page.

Anonymising Whois Information

The whois is a publicly available database which contains comprehensive information on every domain. The amount of information made available differs for each domain buy generally contains the following:

  • Registrant or owner
  • Registry or the company that registered the domain
  • Date of registration and expiry
  • Current DNS Servers
  • Contact Details

This is the publicly available whois information for

It is possible to remove the information regarding the owner and contacts from the public for some domains. If the options is available it can be found under the Domain Extras section of the OpenSRS interface.

Transfer A Domain To New Nameservers

If you would like to use an alternative set of authoritative nameservers, such as a different host or your own nameservers, the domain can be modified to use them via the OpenSRS interface. There is a form located in the Name Servers section which contains the current set of authoritative nameservers in a form. These simply need deleting and the new ones entered. The domain will use the new nameservers some time in the next 24 hours.

Please note the following:

  1. Modifying the nameservers will not change the registration of the domain. This means that the domain will use the new hosts nameservers but Memset will continue to be responsible for the domains renewal.
  1. You should have created the needed DNS records in the new DNS serves before you modify the nameservers. This will ensure no loss of service during the transfer.

Transferring and Domains To A New Registrar

The registration of a or domain can be transferred to a new organisation so they manage the renewal of the domain can be achieved via the OpenSRS interface. In order to do this the following steps must be followed:

  1. Contact the gaining registrar and obtain the IPStag
  2. Browse to the OpenSRS interface and open the Domain Extras section
  3. Enter the IPStag in the box labelled Domain Tag change away
  4. Hit the Save Configuration button to complete the change

Please note the following:

  • If you wish to update the nameservers for the domain this must be done before modifying the IPStag. This is because on the current tag holder can modify the nameservers for the domain. Once it is changed then only the new tag holder can change the nameservers for you.
  • This procedure only applies to and domains. If you wish to transfer the registration of all other domain you will need to contact the gaining registrar and organise the transfer through them.

Domain Locking and Unlocking

Some domains come with a status that disables the ability transfer the registration of a domain to a new company. This is a security feature and ensures that domains cannot be modified without the explicit consent of the owner. However, it also means the domain will need unlocking before it can be moved to a new registrar.

This status is toggled in the Domain Locking section of the OpenSRS control panel.

How to Obtain An Authorisation Code

When some domain's registration is transferred to a company an authorisation code (auth code or EPP code) is required. This is an additional level of security as a transfer cannot be initiated by the new company without an auth code. This ensures that the current owner of the domain is aware of and approves of the transfer of the domain.

In order to obtain this code you must log into the OpenSRS interface and browser to the Domain Extras section. The current authorisation code is listed in box labelled Domain Authorization Information.

Last updated 11 February 2016, 10:07 GMT