Managing Your R1Soft Account

This section contains information on commonly needed procedures to manage your R1Soft account.

Changing your R1Soft password

When your new R1Soft control panel is created Memset will use your Memset account password as the default. It is strongly advised to change this password to a new, unique password when you first log into the R1Soft control panel.

Updating the password is done by clicking on the man shaped icon in the top right with your username next to it:

This will open the following dialogue:

Where the password, email address and interface language can be changed.

Getting account usage information

There are two places in which the following information can be obtained:

  • Total amount of backup space
  • Amount currently being used
  • Last successful backup

This information can be found within the R1Soft interface, however it is not displayed in a single location and takes quite a number of clicks to get to. Memset pulls this information from the backup server and displays it on the Managed Daily Backups page in your account.

This information looks like the following:

This is the same page that contains the link to log into the R1Soft account and can be found at:

Account Summary → Services → (Mini)Serves → Manage → Managed Daily Backup Settings

As the information is pulled from the backup server it is always accurate and current.

Creating activity reports

An activity report is a report that the R1Soft backup server will generate upon completion of a task and email to a configurable address. A report can be configured to contain any of the following information:

  • Task History Report - These reports contain information on the normal working of the server i.e. backing up, merging recovery points, arching recovery points etc.
  • Server/Agent Backup Status Report - These reports contain information on any errors or failures from the server or agent.
  • Quota Reached Alert Report - These reports will notify you if the quota allocated to volume is reached to your specified percentage.

Should you wish to be notified of more than one of these options then multiple reports can be configured.

A report is created by selecting the Reporting line in the page selection panel:

Then clicking on the Create New Report link in the top left:

This will open a new dialogue box where all the parameters for the report can be configured:

The sections shows above in the screen grab are explained as follows:

The report can be enabled and disabled here. Also the name of the report as shown in the R1Soft interface, and the subject line if the report is emailed is set here.

The information included in the report will depend on the owner of the report. Owners with lower privileges will receive less information.

Select Report Type
There are three types of report than can be generated. They are as follows:

  • Task History Report

This report will contain information on the successful completion of the various tasks involved in taking a backup e.g. merging recovery points etc.

  • Server/Agent Backup Status Report

This report will contain in formation regarding any issues with the R1Soft server or agent that would have prevented a backup.

  • Quota Reached Alert Report

This report will only be generated when a backup policy is nearing it's configured disk space quota and further backups may be not be possible.

Frequency[[BR]] This section allows the timing of when the report is created to be set. On Demand means that the report will not be generated automatically but rather only when the Run Now icon is clicked on the report line once the report has been configured and enabled.

Choose Recipients
This section allows the recipients of the report to be selected. The only users that are available are those that have already been added to the R1Soft control panel.

Choose Report Filters
This is where the information included in the report is set. It is possible to include any and all of the following:

  • Filter by Server. Include tasks for the specified servers.
  • Filter by Task Type. Include tasks of the specified types.
  • Filter by Task State. Include tasks of the specified states.
  • Filter by Task Alert. Include either tasks with alerts, or tasks without alerts.
  • Filter by Log Message Level. Include tasks that contain a log message with one of the specified levels.

When one of these options is selected a dialogue box will appear where that options can e.g the servers to be included in the report can be added to the report.

Set Report Options
This section allows provides additional configuration options:

  • Notify if the server has not been backed up in _ days

This means that, regardless of the report type, a report will be sent if backups have failed for the specified number of days.

  • Send Individual Emails

This means that each recipient will receive emails without the other recipients being listed.

  • Send Empty Reports

This means that a report will be sent even if there is nothing to report i.e. the specified action has not yet occur This can happen if the reporting frequency is higher than the action frequency.

  • Specify From Address

This is where the report From: address can be specified if something different from the default is required.

This page will show you all the previously configured options.

Freeing up backup server disk space

It may become necessary to free up some space on the R1Soft backup server in order to take a new backup immediately.

It is possible to delete old recovery points but due to the fact that the backups are incremental, i.e. only the changes are backed up, and that any deltas that are required buy subsequent recovery points cannot be deleted, the amount of space saved can be quite small.

The process of removing recovery points is called Merging and can be done from the Recovery Points section of the R1Soft interface.

You simply need to check all of the recovery points that you want to remove and then click on the Merge Selected button at the top of the page.

Last updated 3 March 2016, 11:19 GMT