Memset, Dedicated Hosting Press Releases from Memseten-usCopyright (C) 2010-2014 Memset Ltd. All Rights ReservedWed, 26 Nov 2014 08:18:11 +00003600Boots Roll Out Real-Time Cloud-Based Appointment Booking System<p align="center"><strong>Boots Roll Out Real-Time Cloud-Based Appointment Booking System</strong></p> <p align="center"><strong>- 30% of Appointments Being Booked Online Within a Month of Deployment-</strong>&nbsp;</p> <p>Boots has rolled out an online system that lets customers book in-store appointments in real-time for a range of Boots' services such as pharmacist&nbsp;appointments for flu or travel vaccinations or an eye health check.</p> <p>Customers can pick a store and appointment time &ndash; from the following day up to three weeks in advance across all channels &ndash;&nbsp;in-store, online, mobile&nbsp;and call centre.&nbsp; Users can also amend appointments through the service and receive SMS and email reminders.</p> <p>The booking system for assorted vaccination and clinic-based services were previously offered through a centralised phone system. The new digitised booking system was part of Boots&rsquo; multi-channel strategy to leverage digital technology to enhance their service offering and increase engagement with customers.</p> <p>Tim Okey,
Project Manager Boots IT says: "The new online appointment booking system gives customers convenient access to the services offered in our stores. Online bookings are just one of the many ways we are using technology to help our customers and bring to life our multichannel offering.&rdquo;</p> <p>&nbsp;</p> <p><strong>Overcoming Obstacles</strong></p> <p>Boots appointed Q-nomy, the market leader of in-store customer experience management solutions, to design the appointment system for them.&nbsp;</p> <p>&ldquo;Integrating the system with Boots' master systems containing service and resource data such as opening hours and when the correct staff were actually working was the biggest challenge of the project,&rdquo; said Q-nomy project manager Andy Hart.</p> <p>To bring all these elements together, Q-nomy needed an infrastructure hosting solution capable of integrating all of the software, the teams and the suppliers.&nbsp; British hosting provider, Memset were selected to host the software across four different environments&nbsp;-&nbsp;a development environment, a UAT testing one, then pre-production and finally production.</p> <p>&ldquo;There was&nbsp;data traversing across the network so we needed secure VPNs, firewalls and a load balanced solution for a range of users.&nbsp;Memset&nbsp;were able to give us various customised solutions to do this, meeting both Boots&rsquo; needs and ours,&rdquo; concluded Hart.</p> <p>-ends-</p> <p>&nbsp;</p> <p><strong>About Boots UK</strong></p> <p>Boots UK is the leading pharmacy-led health and beauty retailer in the UK, with close to 2,500* Boots UK stores and over 60,000* employees. Boots UK&rsquo;s purpose is to help customers look and feel better than they ever thought possible. With customers at the heart of the business, Boots UK is committed to providing exceptional customer and patient care, be the first choice for pharmacy and healthcare, offer innovative products 'only at Boots' such as the UK&rsquo;s leading skincare brand No7, all delivered with the great value our customers love. Created over 160 years ago, the Boots brand is still at the heart of the communities it serves.&nbsp;</p> <p>Boots UK is a member of Alliance Boots, a leading international, pharmacy-led health and beauty group delivering a range of products and services to customers. Working in close partnership with manufacturers and pharmacists, Alliance Boots is committed to improving health in the local communities it serves and helping its customers and patients to look and feel their best. Its focus is on growing its two core business activities of: pharmacy-led health and beauty retailing and pharmaceutical wholesaling and distribution, while increasingly developing and internationalising its product brands. Alliance Boots has a presence in more than 27* countries and employs over 120,000* people.&nbsp; Alliance Boots has pharmacy-led health and beauty retail businesses in 11* countries and operates more than 4,600* health and beauty retail stores, of which more than 4,450* have a pharmacy, with a fast growing online presence.&nbsp; In addition, Alliance Boots has around 600* optical practices, of which around 180* operate on a franchise basis, and hearingcare services in around 430* locations.&nbsp; Alliance Boots pharmaceutical wholesale businesses deliver over 4.5* billion units each year to more than 180,000* pharmacies, doctors, health centres and hospitals from over 370* distribution centres in 20* countries.</p> <p>In June 2012, Alliance Boots announced that it had entered into a strategic partnership with Walgreens Co. (Walgreens), the largest drugstore chain in the US.&nbsp; In August 2014, Alliance Boots and Walgreens communicated that they plan to merge in the first quarter of calendar 2015 to create the first global pharmacy-led, health and wellbeing enterprise, which will be named Walgreens Boots Alliance.</p> <ul> <li>Figures are approximations as at 31 March 2014, with the addition of Farmacias Ahumada data at the date of its acquisition on 11 August 2014, and include associates and joint ventures.</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>About Q-nomy</strong></p> <p>Q-nomy Inc. develops, sells and implements software solutions that help organisations optimize the customer experience in their branches or stores.</p> <p>Our flagship product is Q-Flow, a unique software package integrating customer flow management and branch campaign management. Q-Flow is being used by customers around the world, in various industries such as telecom, healthcare, government, retail, banking and more.</p> <p>For more information please visit: <a href=""></a></p> <p>&nbsp;</p> <p><strong>About Memset</strong></p> <p>Memset offer a full cloud service portfolio with meaningful, industry leading SLAs. Employing innovative approaches, open source software and massive automation we deliver commodity pricing for enterprise and public sector via the G-Cloud framework.&nbsp;</p> <p>Our core hosting services are PGA accredited up to OFFICIAL over PSN Encrypted Overlay and our data centres are UK based, keeping customer&rsquo;s data safe in light of PRISM. Customers include Arsenal, the BBC&rsquo;s HR department, Lush Cosmetics, GDS, Cabinet Office, Home Office, University of Westminster, Staffordshire County Council and more.</p> <p>For more information please visit: <a href=""></a></p> <p>&nbsp;</p> <p>&nbsp;</p> <p><img class="alignleft" src="" alt="" /></p> Wed, 26 Nov 2014 08:18:11 +0000 Memset Is Speeding The World Of Cloud Hosting<p align="center">&nbsp;</p> <p>In today's always-on, instant world, having a slow website or application means you lose customers, productivity and money.&nbsp; IT hosting company, Memset who prides itself on creating a culture of openness, has today launched a <a href="">status update</a> page to allow customers to see at a glance the service status of their entire cloud estate.</p> <p>Using their own internal intelligent traffic management, Memset operations team is able to communicate effectively to their customer base, and to keep them up to date with outages and scheduled maintenance.</p> <p>From Memset&rsquo;s dedicated status update page customers can also log in to their control panel to dynamically scale the performance of their servers in real time so that they can continue to get the best performance they can.</p> <p>Alex Coke-Smyth, Operations Manager at Memset said: &ldquo;At Memset we encourage a culture of openness - so if things go do wrong customers are not left in the dark.&nbsp; Our new status update page helps us to achieve this goal and enables customers to plan around scheduled maintenance and any other obstacles that may pop up every now and then.&rdquo;</p> <p>"We believe in being upfront! Cloud service providers that continue to not be upfront and honest are not only damaging themselves, but the widespread adoption of cloud computing," concluded Coke-Smyth.</p> <p>To visit Memset&rsquo;s status update page, please see: <a href=""></a></p> <p>&nbsp;</p> <p>-ends-</p> <p><img class="alignleft" src="" alt="" /></p> <div class="image"> <p><img src="" alt="" /></p> </div> Mon, 17 Nov 2014 11:20:25 +0000 Highly Commended In Two Categories In UK IT Industry Awards 2014<p>British IT Hosting company, <a href="">Memset</a>, walked away with two highly commended awards at the UK IT Industry Awards 2014, which took place on Wednesday night in London and was attended by over 1,300 representatives from across the UK computer industry.</p> <p>The company scooped Highly Commended awards for Small Supplier of the Year and Infrastructure Innovation of the Year for their cloud storage solution, Memstore.</p> <p>Memset were delighted to be recognised again within the Small Supplier of the Year category, having previously <a title="Memset A Winner At All Major IT Awards" href="" target="_blank">won this category in 2011</a><span>&nbsp;and been highly commended in 2012.&nbsp;</span></p> <p>Kate Craig-Wood, MD of Memset, said: &ldquo;We were delighted to walk away with both these coveted titles, especially receiving recognition for our innovative home-grown technologies and also our efforts in helping transform UK public sector ICT spend via the G-Cloud programme. To be the UK's second best Small IT Supplier for 2014 isn't too shabby!&rdquo;</p> <p>&ldquo;The highly commended award for <a href="">Memstore</a>, our innovative cloud storage solution developed by a small team of developers at Memset was particularly special for us. The product punches above its weight it terms of functionality and features and offers British customers the option to keep their data safely in the UK within a wholly owned and headquartered British business,&rdquo; concluded Craig-Wood.</p> <p>The UK IT Industry Awards, which are run by Computing and the British Computing Society (BCS) are well respected in the computing world and are renowned for honouring the most beneficial and impressive work achieved by those in the technology sector.&nbsp; The awards focus on the contribution of individuals, projects, organisations and technologies that have excelled in the use, development and deployment of IT in the past 12 months.&nbsp;</p> <p>-ends-</p> <p><img class="alignleft" src="" alt="" /></p> Thu, 13 Nov 2014 13:24:35 +0000 is a Finalist in Two Categories at the V3 Technology Awards<p>Memset has been nominated as a finalist in the V3 Technology Awards in two categories, Best Cloud Storage and Best Cloud Computing Provider. The finalists were recently announced and voting by the V3 readers has recently closed.&nbsp;</p> <p>Memset offers a full cloud service portfolio with meaningful, industry leading SLAs. Employing innovative approaches, open source software and massive automation Memset has been able to deliver commodity pricing for enterprise and public sector via the G-Cloud framework. Customers include Arsenal, the BBC&rsquo;s HR department, Lush Cosmetics, GDS, Cabinet Office, Home Office, University of Westminster, Staffordshire County Council and more.</p> <p>V3&rsquo;s team of experts also named Memset&rsquo;s innovative Cloud Storage Solution, <a href="">Memstore</a> as a finalist in the Best Cloud Storage category.&nbsp; Memstore uses OSS, OpenStack, combined with in-house software to deliver a flexible, scalable and safe way for customers to store their data in the cloud on a pay-as-you-use basis. &nbsp;Also recently accredited by CESG the Pan Government Accreditor, Memstore is also compatible with secure government IT data.</p> <p>&ldquo;We are thrilled to be nominated for these prestigious awards,&rdquo; said Kate Craig-Wood, MD at Memset. &ldquo;As a small British business, we continue to punch above our weight in terms of the functionality and features of our products that we are able to offer customers at an extremely competitive price.&rdquo;</p> <p>She continued, &ldquo;Further we are proud to offer British customers the option to keep their data safely in the UK within a wholly owned and headquartered British business.&rdquo;</p> <p>Memset looks forward to finding out if they will be named as the overall category winners at an awards ceremony in London on 25<sup>th</sup> November.</p> <p>For more information on the awards &ndash; please see: <a href=""></a></p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><img class="alignleft" src="" alt="" /></p> Tue, 04 Nov 2014 12:43:43 +0000 Moves Into Managed Services Market<p>Memset has today announced it has launched a new business division, Memset Managed Services (MMS) to help the company address the increasing bespoke nature of public sector accounts&nbsp;and to add further value to their award-winning commodity Infrastructure-As-A-Service (IaaS) solutions.</p> <p>Cloud providers are increasingly recognising the need to provide customised solutions as well as standard service-level agreement (SLAs) offerings. This flexible business model was a natural progression for Memset who is looking to draw enterprise and government customers by adding value further up the stack.</p> <p>Kate Craig-Wood, Memset&rsquo;s MD explained: &ldquo;Memset provides one of the most capable and mature cloud platforms in the market today, and with the increasing number of customer&rsquo;s looking for bespoke IT solutions and more expertise in association to our hosting services, we&rsquo;ve decided to go all-in on the managed cloud offering.&rdquo;</p> <p>Memset itself has made notable progress as a provider to UK government in the past year or so through G-Cloud, and whilst there is still a majority of customers happy to purchase &ldquo;off the shelf&rdquo; products in the CloudStore, there is an increasing demand for the managed services model. MMS will deliver an &ldquo;all-inclusive&rdquo; solution combining traditional managed hosting together with options such as migration, application management, pro-active monitoring, full change management, database administration and a telephone service desk.</p> <p>The service available <a href="">today</a>, will really enable this flourishing British SME to stand out against rival cloud Infrastructure-As-A-Service (IaaS) providers on both price and quality of service.</p> <p>&nbsp;</p> <p>Further information on MMS can be found here:</p> <p><a title="Memset Managed Services" href="" target="_blank"></a></p> <p><img class="alignleft" src="" alt="" /></p> Mon, 22 Sep 2014 12:59:14 +0000 Claim Change In Security Markings Demonstrates Government's Appetite To Push Data Onto Public Cloud<p>G-Cloud SME supplier Memset has applauded the Government on the recent changes to the security classifications which they believe demonstrates a desire to push more data and applications into the public cloud.</p> <p>The changes in the security requirements for the &lsquo;Secret&rsquo; and &lsquo;Top Secret&rsquo; tiers are minimal, however, the changes to the lower tier are more significant as the new policy consolidates national &lsquo;Not Protectively Marked&rsquo;, &lsquo;Protect&rsquo;, &lsquo;Restricted&rsquo;, and some &lsquo;Confidential&rsquo; information under GPMS into the <a href="" target="_blank">single &lsquo;Official&rsquo; tier.</a></p> <p>The &lsquo;Official&rsquo; tier allows for particularly sensitive &lsquo;Official&rsquo; information to be identified using an additional handling caveat &lsquo;Sensitive&rsquo;.</p> <p>Memset, who recently secured IL3 or &lsquo;Official over PSN&rsquo; accreditation from CESG, welcome the changes from the Government. MD, Kate Craig-Wood, said: &ldquo;The old impact levels system was hugely complex and poorly understood, which created a significant barrier to entry for many companies, especially SMEs. This simplification will greatly open up the public services ICT market.</p> <p>Collapsing lower security tiers into one is also a clear indication from the Cabinet Office of an appetite to push more services into the public cloud. This is great news and is the only way the full potential savings of G-Cloud will be unlocked. In my expert opinion there is absolutely no reason why the majority of government ICT should not be conducted using British, high-security public cloud providers via the normal Internet, using existing encryption technologies.</p> <p>As a pioneer in obtaining our IL3-PSN accreditation we were significantly hampered by a lack of transparency around requirements. The mooted publication of all non-protectively marked security guidance documents, previously hoarded by CLAS consultants and CESG, is most welcome. It is important that SMEs can assess the requirements rather than being scared off by fear, uncertainty and unnecessary complexity.</p> <p>I also hope that they will work with Industry in developing the new standards, which I expect are quite "skeletal" at this stage. For example, do we need central accreditation at all? Banks have been managing ultra-high InfoSec for years without a central accreditor, instead relying on approaches including robust penetration testing to deliver provable security. This is a time of opportunity to do things better and cheaper."</p> <p><img class="alignleft" src="" alt="G Cloud " /></p> Mon, 28 Jul 2014 13:54:22 +0000 Wins Best Managed Service Innovation at the 2014 ISPA Awards<p>Memset, a UK-based leading provider of cloud IaaS solutions, has had their Content Delivery Network named as Best Managed Service Innovation at this year&rsquo;s annual Internet Services Providers&rsquo; Association (ISPA) awards.&nbsp;</p> <p>The ISPA awards are the UK&rsquo;s longest running Internet Industry awards celebrating innovation and best practice in the UK&rsquo;s Internet industry.</p> <p>Memset has been a previous winner of this award in 2011 and was also a finalist in 2012 and 2013, proving they have very successfully created a culture of continuous innovation.</p> <p>The &lsquo;Best Managed Service Innovation&rsquo; award was awarded to Memset for their Content Delivery Network which they make available at no extra charge to customers using their <a href="">Memstore cloud storage service,</a> saving bandwidth and processing power of web servers and delivering visitors with faster access to content.&nbsp;</p> <p>Dave Richards - Head of Web Development at Tastecard who use Memset&rsquo;s CDN said, &ldquo;We have been with Memset for several years and they have always met our hosting requirements. When launching our blog across our multi-server platform, we recognized that we needed a single location for images to be stored and shared between servers. Memset's CDN was the ideal solution and it didn't take long for us set it up and get it running. Now when our bloggers create new posts all images become available on the CDN automatically, meaning images are accessible in a secure location with a high transfer rate available. This not only solved our critical problem but was also very easy to implement.&rdquo;</p> <p>Kate Craig-Wood, managing director at Memset said: &ldquo;We&rsquo;re delighted to win the Managed Service Innovation category at the ISPA Awards. Our employees are fuelled to innovate with their ideas and creativity and keep innovation at the heart of Memset. Our CDN is a prime example of an innovation delivering real results for the company and our customers.&rdquo;</p>Mon, 14 Jul 2014 14:51:21 +0000 SME Memset Achieves IL3 Accreditation<div>Leading SME supplier to the G-Cloud project,&nbsp;<a href="">Memset</a>&nbsp;have today revealed that they have achieved Pan Government Accreditation to Impact Level 3 (PGA IL3).</div> <div><br />Memset is now one of a select few holding the highest level of accreditation for Cloud hosting services. Completing the IL3 accreditation process, Memset is compliant to process "OFFICIAL information and connected&nbsp;to the PSN Encrypted Overlay", to use the&nbsp;<a href="">new Government Security Classification</a>&nbsp;terminology.<br /><br />Kate Craig-Wood, MD of Memset said: &ldquo;This is fantastic news for Memset and our partners. We have many SME customers with great products that they want to take into the IL3, or official, space and now we&rsquo;re able&nbsp;to provide them with the accredited infrastructure platform they have been waiting for.&rdquo;<br /><br />As a pre-existing SME, providing hosting services to the private sector for over 10 years, the accreditation process has very much been the meeting of different worlds, with Memset teaching CESG about their&nbsp;approaches to open source and cloud whilst they helped Memset understand the mandated government security approaches.<br /><br />"As a trail blazer it has been a strenuous process for an organisation of our size, but we look forward to sharing our experience with the Cabinet Office in hopes of easing the journey for other SMEs gaining official/IL3&nbsp;accreditation,&rdquo; continued Craig-Wood.<br /><br />Many G-Cloud approved SMEs don&rsquo;t have the spare capacity or resource to achieve higher levels of security accreditation with no assurance of revenue. This has presented a blocker to government's goal of bringing&nbsp;SMEs into public sector IT, but Memset have shown it can be done and hope this will inspire others to follow suit, bolstering the G-Cloud ecosystem.<br /><br /><a href="">Peter Wenham</a>, director and co-founder of Trusted Management, a consultancy specialising in Information Assurance and Cyber Security who took Memset through the entire process of gaining the accreditation said:&nbsp;&ldquo;Memset have become the third G-Cloud supplier to achieve compliant IL3 status, it&rsquo;s a fantastic achievement for an SME especially in light of the government&rsquo;s drive to ensure that a quarter of its spending will go to&nbsp;SMEs by the end of 2015.&rdquo;<br /><br /></div> <p><img class="alignleft" src="" alt="G Cloud " /></p> Wed, 11 Jun 2014 16:31:36 +0000’s National Crime Agency Distributing Questionable Password Advice<div><strong>- Best Practice Is To Have&nbsp;A Separate Password For &lsquo;Every&rsquo; Web Site You Use Says Tech Entrepreneur Kate&nbsp;Craig-Wood -<br /></strong>&nbsp;<br />The UK&rsquo;s National Crime Agency (NCA) is using the two week threat of&nbsp;a mass cyber attack to make the UK public aware that they are taking&nbsp;insufficient&nbsp;precautions to protect their sensitive information such as bank account details&nbsp;and passwords. 
<br />&nbsp;<br />NCA&rsquo;s&nbsp;<a href="">Get Safe Online</a>&nbsp;campaign&nbsp;is telling users to never store passwords on your computer.<br />&nbsp;<br />However, UK Tech entrepreneur Kate Craig-Wood says this is very&nbsp;questionable advice, and strongly disagrees with their advice about not&nbsp;storing&nbsp;passwords on a computer. Best practice is to have a separate password&nbsp;for &lsquo;every&rsquo; web site you use, and those passwords should be machine-generated.<br />&nbsp;<br />You should then have a master password, also machine-generated,&nbsp;which you use to gain access to a password safe like&nbsp;<a href="">KeePassX</a>&nbsp;where you store all&nbsp;those&nbsp;passwords. &nbsp;KeePassX and similar tools all use on-disk encryption which&nbsp;make it difficult, if not impossible, for malware to access the stored&nbsp;passwords themselves.<br />&nbsp;<br />Machine-generated passwords is protocol at Craig-Wood&rsquo;s IT hosting&nbsp;company, Memset in fact she has developed the&nbsp;<a href="">Memset password&nbsp;generator</a>&nbsp;that&nbsp;anyone can freely use to generate their own passwords.<br />&nbsp;<br />Assuming people are doing the common sense IT housekeeping steps of&nbsp;keeping their systems up to date and employing some anti-malware/virus,&nbsp;then&nbsp;three of the biggest cyber threats, according to Craig-Wood are:<br />&nbsp;<br />1) Spearphishing attacks. This is where someone sends you an email&nbsp;that looks legitimate (eg. from your bank or social media site) which sends you&nbsp;to&nbsp;an also-legitimate-looking related Web page that asks you to log in. Both&nbsp;the email and Web site are spoofs and phishing attacks are becoming&nbsp;increasingly sophisticated, with the site and email being almost&nbsp;indistinguishable from the ones they emulate. This risk is mitigated by having&nbsp;a&nbsp;different password for every site (ie. they don't then have access to&nbsp;everything), but can only truly be defended against by being diligent in&nbsp;checking&nbsp;the URL.&nbsp;<br />&nbsp;<br />2) Key loggers. These are quiet bits of software that run in the&nbsp;background on your computer and collect all your keystrokes (passwords, credit&nbsp;card&nbsp;numbers, the works), periodically sending them off to the criminals for&nbsp;future use.&nbsp;&nbsp;Using the above approach for&nbsp;passwords can help protect your&nbsp;system since you are then not entering in your&nbsp;passwords manually, just copying-and-pasting.<br />&nbsp;<br />3) Companies losing your data. There have recently been numerous high-profile breaches of consumer data from the Sony Playstation Network to the recent eBay security breach. This goes further to emphasis the importance of having different passwords for different websites.<br />&nbsp;<br />-ends-</div> <p><img class="alignleft" src="" alt="" /></p> Wed, 04 Jun 2014 16:06:35 +0000 Increases Foothold In Local Government IT <p><img class="alignleft" src="" alt="G Cloud " /></p> <p align="center"><strong>Memset Increases Foothold In Local Government IT</strong></p> <p><strong>Cranleigh, Surrey &ndash; 22 May 2014 </strong>&ndash; Leading SME supplier to the G-Cloud project, Memset have today revealed a smattering of new council contracts as they continue to increase their foothold in local government.</p> <p>The announcement comes on the eve of the G-Cloud V framework going live where a 13% increase in the number of suppliers is expected. Memset&rsquo;s continuing success provides these new suppliers with encouragement that the framework is working, especially in light of the head of the Government Digital Service (GDS) saying he believes that most local councils in the UK are unaware of G-Cloud.</p> <p>Recently outsourcing their infrastructure requirements to Memset is Devon County Council who are using the IaaS supplier&rsquo;s open source hosting platform for a new website.</p> <p>Devon County Council join recently secured accounts with Ryedale District Council and Sheffield City Council, alongside the Staffordshire County Council who has been using Memset for their ICT requirements since 2012.</p> <p>Robin Pape, Memset&rsquo;s public sector advisor said: &ldquo;We really want to work with local authorities so they can understand the massive cost savings that are available through working with smaller and more competitive suppliers like Memset.&nbsp; We&rsquo;re confident that as local authorities like Devon, Sheffield and Ryedale start talking about the cost savings they have achieved the vision of the G-Cloud will start to snowball.&rdquo;</p> <p>The Cabinet Office is in the process of demonstrating to local authorities how much they can actually save via G-Cloud, and Memset prides itself on being extremely transparent with the costs and savings available to the public sector.</p> <p>&nbsp;</p> <p>-ends-</p>Fri, 23 May 2014 14:18:07 +0000